الاستبدال والإسترجاع

Replacement and Return Policy Magista Store Shop Thank you for your trust in Magista Store. This policy has been prepared in accordance with the regulations of the Saudi Ministry of Commerce and in a manner suitable for the nature of selling gold and jewelry. General Principle Since gold and jewelry are products linked to weight, karat, and constantly changing global prices, replacement, return, and cancellation processes are subject to specific terms and conditions. Completing the purchase process is considered explicit approval from the customer of all the terms and policies outlined below. Acceptance of Replacement or Return Cases Requests for replacement or return can only be accepted in the following cases: - Confirmed manufacturing defect in the product - Receiving a product that does not match the description or declared specifications - Error in the order by the store This requires: - Submitting the request within 48 hours of receipt - The product is in its original condition without use or damage - Packaging, seals, and identification tags are intact - Attaching the purchase invoice or order number Order Inspection All replacement or return requests are subject to inspection by the store, and Magista Store has the right to refuse the request if the reason for the return is not proven or if the above conditions are violated. Cases Not Covered by Return or Cancellation - Changes or decreases in gold prices after completing the purchase - Using the product or exposing it to damage or misuse - Removing seals or original packaging - Modifying or tampering with the product in any way - Products made or modified upon request - Discounted products or those included in special offers — unless there is a manufacturing defect - Orders prepared or delivered to the shipping company - Orders paid via installment services such as Tamara or Tabi — according to the service provider’s policies Order Cancellation Policy Once the payment process is completed and the order is approved in Magista Store, the order cannot be canceled or withdrawn, as gold and jewelry products are prepared and processed immediately after payment confirmation, in addition to the fact that gold prices are linked to the constantly changing global market. Customer’s completion of the purchase is considered explicit approval of: - Fixing the price at the time of purchase - The impossibility of canceling the order after payment - The order is subject to the store’s replacement and return policy The store reserves the right to cancel the order only in exceptional cases, such as: - Product unavailability - An unintentional technical or pricing error - Suspicion of an incomplete or unverified payment process In these cases, the full amount paid will be refunded via the same payment method used. Important Notice Regarding Weights Since gold products are sold based on actual weight, a slight natural difference may appear between the approximate weight displayed in the store and the final weight of the piece during preparation, within a margin of up to ± 0.5 grams. If there is an increase in the actual weight, the customer will be notified of the weight difference for approval before shipping. If there is a decrease, the store commits to refund the difference in value to the customer. Completing the order is considered acceptance of the accepted natural weight variation margin in gold jewelry weights. Orders Paid via Installment Services If payment was made using an installment service, any return — if applicable — is also subject to the policies and conditions of the payment service provider. Refunds Upon approval of the return request, the amount will be transferred within up to 7 working days via the same payment method used at purchase, after receiving, inspecting, and approving the product. Important Notices - Custom-made or modified product requests are final after customer approval and cannot be canceled or returned. - The preparation time for some special products may vary depending on the product type or manufacturer. - The store has the right to change the shipping company for operational or logistical reasons, provided it does not affect the quality of service offered to the customer. Policy Update Magista Store reserves the right to modify, update, or change this policy and the terms and conditions at any time without prior notice. The modifications become effective immediately upon publication on the store. The customer is responsible for periodically reviewing the policies and conditions to stay informed of any updates.